CyPace, Inc. offers world-class support for all of the products we offer, and we can take it one step further. CyPace can provide a number of different services for you and your business.
VPS Support
Virtual Private Servers are co-managed products that include access to our 24/7 telephone, email and Knowledgebase support systems. Shared accountability keeps your expenses low and leverages your expertise. Many of our clients have the needed expertise to manage their own servers. Keeping them safe and healthy requires skills others may not have ready access to. CyPace does offer free and fee based server support. CyPace offers support plans to augment your skill set when needed.
Support Plans
Plesk / VPS Support / Dedicate Server Support
No matter what operating system you run, there is always a level of maintenance that must get done each month. Security patches, service packs, kernel or application updates, anti-virus updates all take time and are critical to maintaining your web presence 24x7x365. CyPace, Inc. offers fantastic support options for individuals or companies who need that extra pair of hands.
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Basic |
Intermediate |
Advanced |
24x7 support |
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Tier 1Helpdesk Email support |
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1 hour response for Tier 1, Tier 2 |
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6 hour resolution for, Tier 2 Helpdesk issues |
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Security Assessment (VPS) |
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Security Implementation |
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Advanced Security Assessment (VPS, Network, Application) |
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Advanced Security Administration |
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Email Support |
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Dedicated Phone Queue |
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Dedicated Phone Number |
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VPS Administration |
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3hrs per month |
5hrs per month |
# of Tickets |
10 per month |
50 per month |
Unlimited |
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Plan price per VPS Node |
FREE With Every CyPace Hosting VPS |
$150 per month |
$300 per month |
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Order Now! |
Order Now! |
Order Now! |
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